Guest Support
You rent it out, we handle things on site
For owners who manage their own listings and bookings, and leave the practical work at the property to us.
A listing can be managed from anywhere. Welcoming a guest, cleaning the property or checking after departure that everything is in order can only be done by someone nearby.
Prefer to run Airbnb or Booking.com yourself, and keep control of your prices and your contact with guests? That stays as it is. We take over the practical side on site, all season long. You decide what you hand over: just the welcome, or everything around each stay.
Ongoing
CHECK-IN SERVICE
We welcome your guests
€242
Per month, including 21% IVA · €200.00 excl.
Plus €48.40 per daytime check-in · €40 excl.
The core of Guest Support: someone who welcomes your guests at the property. Can be extended with the tasks below.
- Included in the monthly fee
- Keyholding, normally €48.40 per month
- Our availability, evenings and weekends included
- We keep track of your booking calendar and schedule every arrival
- Monthly overview of all check-ins
- Cancellable monthly, just like the keyholding
- With every guest
- Personal welcome at the property and key handover
- Tour and explanation of appliances, wifi, alarm and the community rules
- Feedback to you after the check-in
- How the key comes back is something we agree with you per property
- €48.40 during the day, a surcharge in the evening and at night
Book an introduction
What a check-in costs with the Check-in Service
The monthly fee covers our availability and the planning. Every check-in is charged separately, based on the time your guest arrives.
| Arrival of your guest |
Incl. IVA |
Excl. IVA |
| 08:00 to 21:00 |
€48.40 |
€40.00 |
| 21:00 to 23:00 |
€84.70 |
€70.00 |
| 23:00 to 08:00 |
€121.00 |
€100.00 |
All amounts include 21% IVA. The monthly fee of €242 continues regardless of the number of check-ins, is cancellable monthly and includes keyholding. The net amounts are shown because you may be able to reclaim the IVA; ask your gestor about this. If your guest's flight moves into a later time slot, the rate applies for the moment we are actually on site.
Hand over more
Besides the welcome, you can also hand over these tasks, separately or combined:
- Cleaning between stays. We schedule the cleaning and linen change based on your booking calendar and check the result.
- Point of contact during the stay. If your guest has a question or something does not work, we go over and solve it or call in a tradesperson.
- Check after departure. We walk through the property, report any damage with photos and make sure everything is ready for the next guest.
Which tasks you choose and what they cost, we agree per property. You know where you stand in advance.
I only have family or friends over now and then
Then a monthly plan makes no sense.
Get in touch with your date and the arrival time, and we will let you know whether we can do it and what it costs. If you already have a membership or keyholding with us, the welcome can often coincide with a scheduled property check and you pay nothing extra.
Are small children coming along?
We hire out a
travel cot and high chairs and set them up in the home before your guests arrive. There is no delivery charge, because we are there anyway, and if you book it yourself as the owner it goes on your invoice and no deposit applies.
I want to hand over the entire rental
Then this is not the service you need, but
Rental Management: listings, bookings, guest communication, cleaning and reporting. Guest Support is for owners who keep running their own listings and bookings.
